JCC Denver is a vibrant community hub dedicated to connecting, building relationships, and enhancing our members' overall health and well-being. With over 100,000 square feet of space, we offer high-quality programming for all ages, including fitness, wellness, aquatics, childcare, summer camps, and much more.
The Front Desk Staff at JCC Denver is responsible for greeting guests and members and must be well-versed in the facility and the different services and amenities offered. The Front Desk Staff is expected to develop strong relationships and trust quickly, warmly welcome new clients, and answer inquiries. The Front Desk Staff may also need to process transactions, handle money, and contribute to facility cleanliness.
Role and Responsibilities
- Ensure the “JCC Denver Experience” for members and guests by maintaining the standards set by the JCC Denver’s Mission Statement/Values, Standards and Expectations.
- Adhere to policies of the facility and JCC Denver.
- Report any incident or accident to the to the appropriate manager.
- Submit all paperwork and financial reporting, when applicable, in accordance with JCC Denver policy.
- Become knowledgeable about the facility and its amenities to communicate effectively with members and/or guests.
- Help ensure the facility is accessed only by actual members and/or guests and that it is always safe and secure.
- Greet each guest with a smile and direct eye contact.
- Go the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
- Use time efficiently throughout the shift by checking equipment, locker rooms, inventory, etc. Ensure proper coverage when it is necessary to leave the area.
- Inform co-workers of pertinent information at the end of the shift. Maintain and update staff communication book.
- Inform the appropriate manager of any member, guest, or facility issues.
- Enroll members and guests in programs. Make reservations for spa services and personal training when applicable.
- Receive payments for goods and services and properly account for the money. When applicable, reconcile daily sales, deposits, and receipts.
- Assist staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
- Perform additional duties as assigned.
JCC Denver is a vibrant community hub dedicated to connecting, building relationships, and enhancing our members' overall health and well-being. With over 100,000 square feet of space, we offer high-quality programming for all ages, including fitness, wellness, aquatics, childcare, summer camps, and much more.
The Front Desk Staff at JCC Denver is responsible for greeting guests and members and must be well-versed in the facility and the different services and amenities offered. The Front Desk Staff is expected to develop strong relationships and trust quickly, warmly welcome new clients, and answer inquiries. The Front Desk Staff may also need to process transactions, handle money, and contribute to facility cleanliness.
Role and Responsibilities
- Ensure the “JCC Denver Experience” for members and guests by maintaining the standards set by the JCC Denver’s Mission Statement/Values, Standards and Expectations.
- Adhere to policies of the facility and JCC Denver.
- Report any incident or accident to the to the appropriate manager.
- Submit all paperwork and financial reporting, when applicable, in accordance with JCC Denver policy.
- Become knowledgeable about the facility and its amenities to communicate effectively with members and/or guests.
- Help ensure the facility is accessed only by actual members and/or guests and that it is always safe and secure.
- Greet each guest with a smile and direct eye contact.
- Go the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
- Use time efficiently throughout the shift by checking equipment, locker rooms, inventory, etc. Ensure proper coverage when it is necessary to leave the area.
- Inform co-workers of pertinent information at the end of the shift. Maintain and update staff communication book.
- Inform the appropriate manager of any member, guest, or facility issues.
- Enroll members and guests in programs. Make reservations for spa services and personal training when applicable.
- Receive payments for goods and services and properly account for the money. When applicable, reconcile daily sales, deposits, and receipts.
- Assist staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
- Perform additional duties as assigned.
Qualifications And Education Requirements
- Availability to work nights, weekends, and holidays.
- High School diploma required;
- Excellent customer service and skills.
- Previous experience handling money.
- Excellent communication, customer service skills, and work ethic.
- Efficient, well-organized, and able to handle various duties simultaneously.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Energetic, enthusiastic, and motivational.
- Strong team player.
- Proficient in appropriate computer skills and office equipment, including use of Microsoft Office Suite
- Ability to lift 25 lbs.
Preferred Qualifications
- Bachelor’s degree preferred.
Physical/Mental Requirements (ADA Compliance)
- Ability to stand for long periods.
- Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
- Regularly required to use hands to finger, handle, feel, or operate objects, tools, or controls; and reach with hands and arms.
Benefits Overview
This part-time position
is not benefits-eligible.
- Paid Time Off is a day-one benefit accrued based on years of service and hours worked in compliance with the Colorado Health Families & Workplaces Act.
- Part-time employees of the JCC who regularly work 20+ hours per week receive a complimentary individual membership to the JCC’s Fitness and Aquatics Center and a range of staff discounts, including year-round access to the JCC’s fitness center and heated pool.
- Part-time employees of the JCC who regularly work 20+ hours per week are also eligible for a wide range of discounts, including up to 20% off for the JCC’s Preschool and Summer Camp childcare programs, discounted tickets to Mizel Arts and Culture events, discounted program and class costs, and more!
- All employees of the JCC are eligible to join the “JCCs of North America” (JCCA) community, which includes access to the JCCA’s resource center, ongoing professional development and networking opportunities, as well as educational stipends for qualifying employees.
Additional Notes
This job description is not intended to be all-inclusive. The incumbent will also perform other reasonably related business duties as required by the supervisor or other management. The JCC reserves the right to revise or change job duties as needs arise. This job description does not constitute a written or implied contract of employment.
The Jewish Community Center values diversity and inclusiveness and is an equal-opportunity employer.