About HMG+
HMG+ is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG+ consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG+ offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering.
Our Client is a law firm Based in NYC.
Guest Services Manager
The Manager, Guest Services ensures an exceptional front of office experience for every visitor. An additional focus of this role includes the planning and execution of local office meetings and events through effective project management. This highly client-facing role requires an engaging, cheerful, helpful, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and reception area, and in producing high caliber internal office events.
Overall, this position continuously offers the highest level of service to all clients, visitors, and employees, maintaining a professional image and providing prompt, courteous, and efficient service and support.
In this capacity, the Guest Services Manager will:
- Provide 5-star customer service to clients, visitors, and internal personnel in all forms of communication
- Professionally greet and welcome all visitors and employees entering the office
- Receive and catalog guest information, inform appropriate personnel that their guest has arrived, and/or provide escort to reserved meeting rooms
- Maintain building security by receiving guests and alerting associated host, coordinating with building security when necessary, and assigning appropriate access to internal work areas if required
- Collaborate with the local Facilities team to investigate issues related to building access cards, turnstiles, and traffic flow
- Field questions about cloak room and storage, Administrative and Office Services support, and other common inquiries
- Direct appropriate requests to building maintenance, office administration teams or departments
- Collaborate with the management team on the creation and implementation of front of house and event planning best practices, including documentation
- Collaborate with other team members who support the front of office experience and cross-train staff and back-up on standard operating procedures and best practices
- Arrange car/limo services when requested
- Assist with restaurant recommendations and reservations
- Provide directions to nearby attractions, restaurants, airports, etc.
- Ensure efficient management of temporary building key cards and collection
- Request maintenance service when required
- Ensure reception area is always clean, pleasant, and comfortable
- Direct package deliveries to the designated receiving area
- Build professional relationships with customers and other teams
- Maintain professionalism and composure when interacting with all visitors and personnel
- Determine what additional support is needed when handling sensitive inquiries
Proficiencies:
- Excellent organizational and time management skills
- Superb written and verbal communication skills
- Analytical abilities and aptitude in problem-solving
- Current knowledge or ability to learn computer-based systems required for functions of position
Qualifications:
- College degree (required)
- 4+ years prior work experience in a similar role
- Present overall professional appearance and attitude always
Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and company profitability.
The salary range for this position is a minimum of $100,900 and a maximum of $131,100 annually. Actual compensation may vary based on experience and other relevant factors.
Eligible employees can participate in a comprehensive benefits program, which includes:
- Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
- Flexible Spending Account and Health Savings Account
- Healthcare Concierge and Advocacy
- Lifestyle Spending Account
- Voluntary 401(k) Plan and Profit Sharing
- 10 Paid Holidays per year and a generous PTO Program
- Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
- Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)
- Retirement Plan Consulting
- Anniversary Bonus Program
- Professional Development Programs
- Transportation and Commuter Benefits
- International Travel Insurance
- Auto/Home/Pet Insurance
- Prepaid Legal Insurance
- Employee Discounts
- And More!
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