Guest Services Manager

HMG Plus • Full-time • New York City Metropolitan Area, US • $100k - $131k / year • 3m ago

About HMG+

HMG+ is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG+ consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG+ offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering.

Our Client is a law firm Based in NYC.

Guest Services Manager

The Manager, Guest Services ensures an exceptional front of office experience for every visitor. An additional focus of this role includes the planning and execution of local office meetings and events through effective project management. This highly client-facing role requires an engaging, cheerful, helpful, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and reception area, and in producing high caliber internal office events.

Overall, this position continuously offers the highest level of service to all clients, visitors, and employees, maintaining a professional image and providing prompt, courteous, and efficient service and support.

In this capacity, the Guest Services Manager will:

Provide 5-star customer service to clients, visitors, and internal personnel in all forms of communication
Professionally greet and welcome all visitors and employees entering the office
Receive and catalog guest information, inform appropriate personnel that their guest has arrived, and/or provide escort to reserved meeting rooms
Maintain building security by receiving guests and alerting associated host, coordinating with building security when necessary, and assigning appropriate access to internal work areas if required
Collaborate with the local Facilities team to investigate issues related to building access cards, turnstiles, and traffic flow
Field questions about cloak room and storage, Administrative and Office Services support, and other common inquiries
Direct appropriate requests to building maintenance, office administration teams or departments
Collaborate with the management team on the creation and implementation of front of house and event planning best practices, including documentation
Collaborate with other team members who support the front of office experience and cross-train staff and back-up on standard operating procedures and best practices
Arrange car/limo services when requested
Assist with restaurant recommendations and reservations
Provide directions to nearby attractions, restaurants, airports, etc.
Ensure efficient management of temporary building key cards and collection
Request maintenance service when required
Ensure reception area is always clean, pleasant, and comfortable
Direct package deliveries to the designated receiving area
Build professional relationships with customers and other teams
Maintain professionalism and composure when interacting with all visitors and personnel
Determine what additional support is needed when handling sensitive inquiries

Proficiencies:

Excellent organizational and time management skills
Superb written and verbal communication skills
Analytical abilities and aptitude in problem-solving
Current knowledge or ability to learn computer-based systems required for functions of position

Qualifications:

College degree (required)
4+ years prior work experience in a similar role
Present overall professional appearance and attitude always

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and company profitability.

The salary range for this position is a minimum of $100,900 and a maximum of $131,100 annually. Actual compensation may vary based on experience and other relevant factors.

Eligible employees can participate in a comprehensive benefits program, which includes:

Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
Flexible Spending Account and Health Savings Account
Healthcare Concierge and Advocacy
Lifestyle Spending Account
Voluntary 401(k) Plan and Profit Sharing
10 Paid Holidays per year and a generous PTO Program
Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)
Retirement Plan Consulting
Anniversary Bonus Program
Professional Development Programs
Transportation and Commuter Benefits
International Travel Insurance
Auto/Home/Pet Insurance
Prepaid Legal Insurance
Employee Discounts
And More!

Let me know if you'd like this in a formatted document or tailored to a specific tone or platform.

Related Jobs

Early Childhood Education Teacher

Alpert Jewish Community Center • Full-time • Long Beach, CA, US • $18 - $23 / hour • 1d ago

Education Grant Proposals Grant Reporting JCC Leadership Development Microsoft Excel

1d ago

Apply

Assistant Teacher

The Jewish Community Center of Greater Baltimore • Full-time • Owings Mills, MD, US • 1d ago

Education JCC Multitasker Research Microsoft Excel Communication Skills

1d ago

Apply

Philanthropic Growth Manager

Jewish Community Federation and Endowment Fund • Full-time • San Francisco Bay Area, US • $78k - $100k / year • 2d ago

Philanthropy Israel Microsoft Excel Powerpoint Salesforce

2d ago

Apply

Young Leadership Fundraiser, Denver

Jewish National Fund - USA • Full-time • Denver Metropolitan Area, US • $50k - $70k / year • 2d ago

Youth and Student Engagement Fundraising Philanthropy Leadership Development Israel Research Microsoft Excel Writing skills Attention to Detail Salesforce

2d ago

Apply

Marketing Specialist, Events

Jewish National Fund - USA • Full-time • New York City Metropolitan Area, US • $70k - $80k / year • 2d ago

Event Management Fundraising Philanthropy Israel Multitasker Microsoft Excel Powerpoint Writing skills Interpersonal Skills Attention to Detail Communication Skills

2d ago

Apply

Marketing Manager, Alexander Muss High School in Israel and Zionist Engagement

Jewish National Fund - USA • Full-time • New York City Metropolitan Area, US • $70k - $85k / year • 2d ago

Israel and International Fundraising Philanthropy Israel Engagement Multitasker Microsoft Excel Powerpoint Writing skills

2d ago

Apply

Executive Director, Greater Atlanta

Jewish National Fund - USA • Full-time • Atlanta Metropolitan Area, US • $140k - $175k / year • 2d ago

Philanthropy Leadership Development Israel Research Microsoft Excel Salesforce Public Speaking Communication Skills

2d ago

Apply

Communications and Public Relations Coordinator

Jewish Federation of St. Louis • Full-time • St Louis, MO, US • 2d ago

Communications and Media Grant Proposals Grant Reporting Leadership Development Israel Microsoft Excel Federation

2d ago

Apply

Jewish Life & Community Engagement Manager

Jewish Community Center of San Francisco • Full-time • San Francisco, CA, US • $95k - $105k / year • 2d ago

Engagement JCC Israel Microsoft Excel Microsoft Office Writing skills Communication Skills

2d ago

Apply

Art Instructor

JCC Association of North America • Full-time • Stamford, CT, US • $20 - $55 / hour • 2d ago

Education JCC Microsoft Excel Communication Skills

2d ago

Apply