Company Description
Maryland Management Company owns and manages more than forty communities with more than10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the communities we serve. As an organization, we believe our people are our greatest asset and we are committed to the success and development of each individual on our team.
Job Description
The Front Desk Receptionist position requires exceptional administrative and interpersonal skills in this customer-facing role. As the first point of contact, this role must build positive professional relationships with all clients, employees, tenants, vendors, and contractors.
The essential functions of this position include:
- Greet all visitors in a friendly and professional manner and direct them appropriately
- Develop and maintain professional relationships with all Company clients
- Answer 10-line switchboard promptly and efficiently
- Handle incoming calls with tact and promptly direct calls to proper personnel
- Accept deliveries
- Review pet applications from residents for required documentation and completeness
- Provide support to various internal departments, including shredding, scanning documents, reviewing leases and mail
- Keep a clean and presentable reception area
- Perform ad hoc duties as assigned
Qualifications
The ideal candidate should understand and possess the talents listed:
- Excellent telephone etiquette
- Good verbal communication skills
- Professional appearance and outlook
- Ability to interact with all levels of staff and visitors
- Team player, who is able to work independently
- Good organization skills
- Ability to multitask
- Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events
- Dependability
- Basic computer skills and knowledge of the Intranet, Email, and Word
Hours & Schedule
The Company’s workweek is Monday to Friday. Your regular hours will be from 8:30 a.m. to 5:00 p.m., Monday through Friday, with forty-five minutes for lunch. Attendance is an essential function of this position. This individual must be dependable and able to consistently report to work on time, at the scheduled time, and be able to work the full office hours each day (i.e. we are unable to accommodate remote work or “shift work”).
Requirements
- Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.
- Education/Experience – A high school diploma, GED, or equivalent experience is required.
- Physical Requirements and Demands
- Physical Capabilities – The individual must possess the ability to walk, stand, and sit for periods of time. He or she must also be able to climb up and down stairs, bend, balance and lift/push/pull/carry up to 20 pounds occasionally. While performing the duties of this job, the employee may be required to stand, walk, and use arms/hands/fingers to reach, handle, feel, and operate objects, technological equipment, tools, or controls.
- Visual Capabilities – The visual ability necessary to read and interpret a computer screen is required. Visual activity requirements include color, depth perception, and field vision.
- Hearing Capabilities - The hearing ability necessary to communicate with others is required.
Additional Information
Maryland Management offers an attractive compensation and benefits package including:
- Excellent health benefits package, including company-paid healthcare
- Room for advancement
- Dental and vision insurance options
- 401k plan with a match contribution
- Direct deposit
- Paid time off, including vacation and sick leave
- Paid holidays
- Educational reimbursement
- Annual awards banquet and other social company functions
Acknowledgment
This job description is not all-inclusive and is intended to describe the general nature and work responsibilities of this position. It is subject to change, modification, and addition as deemed necessary by the company. All offers of employment are conditioned upon the applicant passing a drug test and subject to a background check, which are conducted in compliance with any applicable federal, state, or local law.
We are proud to be an equal opportunity employer.
